Claiming devices (manually and using OvrC Pro)

Once you've created a customer account, you can add new devices to it. If you are using OvrC Pro, it scans your network and automatically adds devices that if finds (unless they've already been claimed). You can start an OvrC Pro scan by clicking the Scan button at the top of the device list.

To add a device manually, follow the steps below:

  1. Click the + Add Device button.

  1. On the next page, enter the device's MAC address and click Find. For Snap One devices, you can find this on a sticker on the outside of the box.

  1. Enter the device's Serial Number and click Submit. For Snap One devices, you can find the serial number on a sticker on the outside of the box. This number commonly starts with "ST" and is sometimes referred to as a Service Tag.

  1. Enter a name for the device and add any helpful notes. Click Add Device to complete the process.

To add more devices, click the + Add Device button and repeat the steps above.